Network errors

When to Reach Out:

⚠️ If you see:

• Persistent "Connection Failed" errors

• Transactions stuck for >30 minutes

• "Invalid RPC" warnings that won't resolve

🚨 Especially when:

• Funds are mid-transfer

• Getting repeated error codes

• Network status shows no outages

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How to Contact:

1. Take screenshot of the error

2. Note:

   • Time of error

   • Transaction ID (if any)

   • Your public wallet address

3. Message:

   • Email: [email protected]

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While Waiting:

• Do NOT resend transactions • Do NOT reinstall wallet without seed phrase

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Support Will Ask For:

• Your wallet address (never private keys)

• Error screenshots

• Steps you already tried

Never Share: × Seed phrase × Private keys × PIN codes